Shipping:
We currently ship within the US, to Canada and the following countries:  Australia, Austria, Bahamas, Belgium, Bermuda, Cayman Islands, Denmark, Fiji, Finland, France, Germany,Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Martinique, the Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and the United Kingdom. Please email shannon@oonasera.com if your country is not listed. All of our orders are shipped via FedEx® Ground, UPS Ground or USPS®, depending on destination. Orders are usually packaged and shipped out within 24-48 hours after the order is placed. Therefore, you can expect to receive your order (of in-stock items) to your door in approximately 5-7 days.

Shipping Charges:
Free shipping for all orders shipped within the US.  Shipping to Canada - $20.00 Flat Rate;  shipping to all other International listed countries - $42.00 Flat Rate.

Order Confirmation:
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

1) The first email confirms that your order has been received; this e-mail should arrive immediately after you place your order.

2) The second email confirms that your order has been shipped and will include shipment tracking information; this e-mail should arrive within approximately 24-48 hours following authorization of your credit card and verification of your information.

Return & Exchange Policies:
All returns and exchanges must be made within 14 days from the date of purchase. If you need to exchange anything just notify us within 14 days and send the item back to us. We will not pay for shipping of the returned item, but in the case of exchanges, we will take care of the shipping of the new item back to you.

Please let us know by email or telephone that the item is coming back for return or exchange. We will promptly credit your credit card upon receipt of the returned item. We currently refund the total amount of the returned item plus the original shipping costs, but we do not send a prepaid mailing label for the returned item to be sent back to us. Of course, if the item is defective or there are special circumstances we will take care of all shipping costs.